Online Banking is a secure, easy and free way to maintain your TruWest accounts
when it's convenient for you. You can access your account anytime you need to –
24/7. Plus, you'll enjoy features like online check imaging, up-to-the-minute account
information, e-mail notifications and more.
Chat With TruWest
TruWest is devoted to providing state-of-the-art technology to help our members find simpler, smarter and more convenient ways to bank. That’s why we offer Live Help. This real-time communication tool enables you to securely chat with a TruWest Member Service Representative and if necessary, even share your computer with a representative. With Live Help, we will be able to troubleshoot issues you may be experiencing with Online Banking or answer questions you have about TruWest products and services. By securely sharing your browser session, we are able to see exactly what you see, eliminating the need for you to describe a problem or question over the phone. To request a session during business hours, look for the Live Help icon on truwest.org or log into your Online Banking account and click on the icon.
More and more people are becoming Internet savvy and are relying on online bill
payment services to pay their bills online. Now you can pay all your bills on one
site with TruWest's Bill Payment. This free* feature of TruWest's Online Banking allows
you to pay bills electronically from your TruWest checking account.
· View, track and pay bills
· Verify pending payments
· Pay recurring bills automatically
· Access transaction history, payment information and pending balance
To sign up for Bill Payment, log in to your Online Banking account and click on the
Bill Payment icon.
*Bill Payment is free! A convenience fee may apply for expedited payment requests. You must have
a TruWest checking account to sign up for Bill Payment.
eStatements are the online version of the statement that is mailed to you each
month. With eStatements, you can avoid the 3-5 day mailing delay and the hassle
of storing your paper statements. Plus, you'll help contribute to TruWest's efforts
to “save a tree” by reducing the amount of paper we use.
· Usually available on the first business day of each month
· View statements for the previous 12 months
· View loan payment date and annual percentage rate
· View Investment Certificate maturity date and dividend percentage
· Reduces the possibility of mail fraud
Automatic Account Transfers
Set it and forget it! You can enjoy the convenience of having bills paid automatically
by using Automatic Account Transfers.
To set up an Automatic Transfer in Online Banking, sign in and go to Account Access,
and then click on Scheduled Transfers.
To have TruWest set up an Automatic Account Transfer for you, click here to complete
the authorization form or visit any TruWest branch location.