Online Services
Online Banking

Free for every TruWest member, Online Banking is a secure and easy way to access your TruWest accounts when it’s convenient for you.
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  • See up-to-the minute account information (some exclusions apply)
  • Set up notifications to your email or phone
  • Earn cash back with Purchase Rewards
  • Verify cleared checks
  • View pending transactions
  • Make transfers and loan payments
  • File taxes conveniently with TurboTax for Online Banking
  • Open select TruWest accounts

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FinanceWorks

This all-in-one financial management tool helps you understand your money, where you spend it and how you can save it.
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You can import information from different financial institutions, including credit cards, external loans, investments and even your 401k in some cases. You’ll be able to see and manage a complete financial picture from your TruWest Online Banking account.
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Direct Deposit

Access your money on payday quicker with Direct Deposit. Ask your employer or a TruWest representative if Direct Deposit is available to you and then use the appropriate forms to sign up!
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Wire Transfer

A Wire Transfer is a fast, convenient way for members to transfer funds to another financial institution - locally, out of state or internationally.
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Bill Payment

Say goodbye to envelopes and stamps. With Bill Payment you can pay your bills all from within your TruWest Online Banking account - for free!*
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  • Receive, view and pay bills from one secure location
  • Generate reports, create notes and categorize payments
  • Pay recurring bills automatically
  • Verify pending payments

To sign up, log into your Online Banking account and click on the Bill Payment tab.

*Convenience fees may apply for expedited payments. You must have a TruWest checking account to sign up for Bill Payment.

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Chat with TruWest

Live Help is a real-time communication tool that enables you to securely chat with a TruWest Member Service Representative and if necessary, even share your computer with them to resolve your issue.
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With Live Help, we will be able to troubleshoot issues you may be experiencing with Online Banking and answer questions you have about TruWest products and services. By securely sharing your browser session, we are able to see exactly what you see, eliminating the need for you to describe an issue or question over the phone. To request a session during business hours, look for the Live Help icon on truwest.org or log into your Online Banking account and click on the icon.

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eStatements

eStatements are the online version of the statement that is mailed to you each month. With eStatements, you can receive your statements sooner, rather than waiting for the mail delivery.
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Available for both standard and Visa statements, eStatements usually arrive on the first business day of each month and provide you with:

  • Standard statements for the previous13 months
  • Visa credit card statements for the past 24 months
  • Tax notices for the previous 18 months
  • Notices for the past six months

By enrolling in eStatements you will also receive eNotices, an online version of daily account activity notices, including:

  • Overdraft activity
  • Negative account
  • Certificate maturity

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External Account Transfer

Now there is an easier, faster and safer way to transfer money to a non-TruWest account - all from within your TruWest Online Banking account.
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Transfer Between My Accounts allows you to conveniently transfer money online between primary accounts at more than 23,000 banks, credit unions and most brokerage houses.

Pay Other People is a feature that allows you to send money from your TruWest Online Banking account to almost anyone using their email address, mobile number or bank account information.

To set up your External Account Transfers in Online Banking, log into your account and click on the External Account Transfers tab.

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Mobile Banking

Access your account when you’re on the go. TruWest’s Mobile App, Mobile Deposit (for iPod® and Android™ devices), Mobile Website and Text Banking can be used on cell phone with a data plan, giving you the power to manage your TruWest accounts no matter where you are. Learn more...

eDeposit

Save a trip to the branch! Deposit your checks from home with TruWest's eDeposit*. If you have a scanner, you can safely deposit checks into your TruWest account anytime from the convenience of your home or office.
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No more waiting until you have time to visit a TruWest ATM or branch! Just log into your TruWest Online Banking account and click on the eDeposit tab. Then, follow the step-by-step instructions to begin depositing checks on your time.

*Must be a TruWest member for at least six months and in good standing to qualify.
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Check Reorder

You can reorder your checks online with just a few clicks of your mouse.
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Automatic Account Transfers

Set it and forget it! You can enjoy the convenience of having bills paid automatically by using Automatic Account Transfers. You can also use this feature as a way to save money and to simplify budgeting.
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To set up an Automatic Transfer in Online Banking, simply log into your account and click on the Scheduled Transfers tab.

To have TruWest set up an Automatic Account Transfer for you, click here to complete the authorization form or visit any TruWest branch.

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