Need Login Assistance?
Your checking account number is the last series of numbers at the right, beginning with zeros. Please view our sample check for details.
Yes, your member number matches your Share Savings Account number. Any other accounts you open with TruWest will have a different number and will not change your member number.
TruWest's routing number is 322173055, and may also be called a transit or ABA number.
Of course, you can! TruWest Credit Union is open to the community, and membership eligibility is based upon geographic area or employment. Access our eligibility requirements for details.
Enrolling in online banking is super easy. Visit our Enroll Now page to find out how.
You can sign into your online banking account from any page on our site. Simply enter your username and password at the top of the screen.
For login help and additional technical support, please visit our Online Banking FAQs page.
Please reference the list below for the department/address you need:
Please visit our locations page for a list of our branch locations and hours.
Feel free to call our Contact Center for member assistance 24/7 at 1 (855) 878-9378 (that’s 855-TRUWEST). Our main office Contact Center is open 7 a.m.-5 p.m. MST (M-F).
You can view all consumer fees and all our business fees as well.
We offer four different checking accounts.
The daily limit for both personal and business debit cards is $3,500 per day on PIN-based transactions—also known as point of sale (POS—and $3,500 on signature-based transactions (or debit cards processed as credit). A merchant is allowed to complete a transaction using both PIN and signature-based transactions totaling up to $7,000, but not to exceed $3,500 individually. A $500 limit is placed on withdrawals from an ATM daily.
Yes, you can! Funds transfer allows you to conveniently transfer money online between accounts at more than 23,000 banks, credit unions and 85% of brokerage houses. To set up your funds transfers in online banking, sign in and click Funds Transfers.
The following information is needed to have funds wired to your TruWest account:
You can reorder your checks through Harland Clarke. Please note, you will need the account number located at the bottom of your check when placing your order.
Mobile deposit and eDeposit are remote services that allow you to deposit checks directly into your account from your smartphone, home or office.
If you opted to receive eStatements in lieu of paper statements, you may be surprised to see a tax form arrive at your door. While you should receive most of your tax forms electronically, exceptions include IRA tax forms, which are mailed directly from our IRA custodian, and some first mortgage statements.
Please call TruWest 24/7 toll-free at 1 (855) 878-9378 (that's 855-TRUWEST), or contact us online. We look forward to serving you.
Please reference our Rate and Fee Schedule for any applicable fees.
The Skip Pay program gives you a chance to skip one monthly payment per rolling calendar year on eligible loans.
Auto, marine, RV, personal watercraft, and signature loans in good standing may be eligible.
There is a $35 processing fee which must be available in your TruWest checking or savings account before the Skip Pay can be processed.
We allow you to skip one monthly payment per rolling calendar year.
Updating the PIN on your TruWest credit, debit or ATM card is easy!
For your credit card:
For your debit/ATM card:
For verification purposes, our system requires you to call from the primary phone number you have on record with TruWest. When you call, you'll be prompted through the following steps:
If you have questions or issues, please feel free to call us at 1-855-878-9378.
TruWest is replacing all credit and debit cards with "EMV" chip card technology in the fall of 2015. Additionally, all TruWest debit cards will switch from MasterCard to Visa.
Chip card technology, also known as EMV (Europay, MasterCard®, Visa®) is a more secure form of payment. This technology significantly reduces fraud from counterfeit and stolen cards, thus creating a safer form of payment.
Click here to view a video.
Yes, you will need to update all automatic payments you have linked to your TruWest credit or debit card(s).
Yes, since your TruWest debit card is switching from MasterCard to Visa, you will need to update your PIN. Simply call 1-866-985-2273 and follow the prompts.
The small square chip on the front of the chip card is at the heart of the card's fraud prevention. The chip creates a unique transaction code, or token, each time the card is used at a payment terminal. Instead of obtaining the actual card number during the transaction, retailers will receive a temporary token. The information within this token will not remain on the card or in the retailer's database, so hackers who break into a network will only find useless numbers. On top of that, chip cards are almost impossible to duplicate, decreasing counterfeit cards.
If the merchant is chip card capable, you will insert or "dip" the chip side of the card into the card reader. The card will remain in the reader and when the transaction is complete, you will retrieve it. If a merchant is not yet chip card capable, your transaction will be processed with a swipe using the magnetic strip on back, just like usual.
Click here to view an infographic.
The transaction will be declined and the payment terminal or merchant will alert you to insert or dip the card into the chip card slot. Conversely, if you insert the card into a chip card reader that is not active, it will alert you to swipe the card.
In most cases, you will be able to authorize credit card transactions with a signature. When traveling abroad, you may be required to authorize transactions using a PIN. If you do not know your PIN, you can update it by calling 1-888-886-0083.
Yes, Visa credit cards are accepted at millions of locations worldwide. Be sure to contact us at 1.855.TRUWEST and inform us of your traveling dates and locations to ensure continued card service.