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UPDATE: Changes to Branch Services can be found here.

If you’ve been impacted by the recent effects of the coronavirus (COVID-19), TruWest® Credit Union is here to help.

SMALL BUSINESS ASSISTANCE

If you are a small business and need to inquire about small business assistance, please visit the link below for further details regarding programs as well as other helpful resources.

https://www.sba.gov/page/coronavirus-covid-19-small-business-guidance-loan-resources

If you need to access cash

You can visit any of our free branch or CO-OP ATMs to access your cash.

Making loan payments

You can make your loan payments and access your accounts online 24/7. If you choose to make a payment by phone, we have options for waiving any regular transaction fees.

Need the ability to skip a loan payment? Skip Pay1 is a convenient way to give your wallet some breathing room and save extra cash to use toward unexpected expenses.

More support

If you’ve lost your job or income has been impacted due to the coronavirus, please contact us to find out more information about temporary relief assistance programs for qualified members.

  • eMail: LoanAssistance@truwest.org
  • Phone: (602) 629-1920 or (833) 932-1853 (M-F 8:00 AM – 5:00 PM MST)

For affected members who have a first mortgage with us, please call 1-800-240-4214.

Beware of coronavirus scams

If you get an unsolicited email regarding the coronavirus from someone claiming to be from the CDC, state, or other local authorities, it is likely a scam. TruWest will never ask for sensitive information via email.

We’re here to work with you during this challenging time. We thank you for your membership.

Thank you,

TruWest Credit Union


1Terms and Conditions apply.

AVOID COVID-19 SCAMS

If you are sent any check for deposit, make sure it’s real. Never deposit a check for someone you don’t know.

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