TruCourtesy Pay
Overdraft Protection
Non-Sufficient Funds (NSF)
FAQ’s
TruCourtesy Pay1
When life happens, we’ve got you.
With TruCourtesy Pay, TruWest can cover your overdrafts below $20 at no cost to you, plus overdrafts between $20 – $1,000 for a $15 fee. See the Membership and Account Agreement for more details.
TruCourtesy Pay Standard: Includes checks, ACH pre-authorized debits and online bill payments. New checking accounts that are found eligible are automatically opted-in to Standard coverage.
TruCourtesy Pay Everyday Debit: Includes ATM transfers and everyday debit card transactions2.
To add TruCourtesy Pay Everyday Debit to your coverage:
- Log in to your online banking account.
- From the top menu, select Online Request Forms > Opt-in for Debit Overdraft Service.
Overdraft Protection
Give yourself added peace of mind.
Make sure your overdrafts are covered by connecting your checking account to your Share Savings, Visa® Credit Card or Personal Credit Line. TruWest will use up to $50 from a connected account to pay your overdrafts, for a $2 fee per transaction.
Get started today by calling 1 (855) 878-9378.
No funds, no fee.
As it should be.
Maybe overdraft coverage isn’t for you, and that’s okay. If you are currently covered by TruCourtesy Pay Standard and would like to opt out, simply call 1 (855) 878-9378. TruWest® won’t charge you a non-sufficient funds (NSF) fee if your payment is returned for lack of available funds in your account.
See our Rate and Fee Schedule for complete consumer fee details.
FAQ’s
- What is the difference between TruCourtesy Pay, Overdraft Protection and NSF?
TruCourtesy Pay and Overdraft Protection are optional services that allow you to overdraw your account if needed. With TruCourtesy Pay, we cover your overdraft for a small fee. With Overdraft Protection, your overdraft is covered with funds from one of your other accounts or lines of credit, also for a fee. If you have neither of these coverages, your payment will be returned for non-sufficient funds (NSF), and no fee will be charged.
- What are the benefits of TruCourtesy Pay and Overdraft Protection?
Our overdraft coverage options can help you to complete crucial transactions or payments and avoid fees normally charged by merchants for items returned to them.
- How do I add/remove TruCourtesy Pay?
New checking accounts that are found eligible are automatically opted in to Standard TruCourtesy Pay coverage for checks, ACH pre-authorized debits and online bill payments. You can add Everyday Debit coverage or opt out at any time by calling 1 (855) 878-9378.
- How much does TruCourtesy Pay cost?
Our standard overdraft paid fee is $15 for each negative item we pay. The overdraft fee is waived if the total negative balance is below $20. For consumer accounts, we will only charge up to two TruCourtesy Pay fees per day.
- How do I add/remove Overdraft Protection?
Overdraft Protection can be added to or removed from your account by calling 1 (855) 878-9378.
1Must be a TruWest member with minimum $5 membership deposit and continuing balance to open a checking account. Checking account must be in good standing and remain open and properly maintained for 60 days or more to qualify for TruCourtesy Pay. Accounts must be brought to a positive balance within 30 days, or TruCourtesy Pay will be removed. Accounts that exceed the TruCourtesy Pay limit may be withdrawn from program. Discretionary TruCourtesy Pay is not a line of credit and can be withdrawn at any time.
2Balances at an ATM or other points of inquiry will not reflect the TruCourtesy Pay limit.