Take control with TruWest Card Manager1

Card security at your fingertips

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Why TruWest

Experience the TruDifference

Card Manager

Protect your card with TruWest® Card Manager. As a TruWest Credit Union member, you can control multiple aspects of your TruWest Visa® credit or debit card’s usage, including conveniently locking a lost or stolen card from your mobile device.

  • Turn your card on/off2
  • Get alerts in real time1
  • Limit card usage by location, transaction amount and more

Security features for your peace of mind

With TruWest Card Manager, you can:

  • Turn your debit or credit card on or off2. Easily lock and unlock your cards if they are lost or stolen.
  • Get transaction alerts in real time1. Customize email or text alerts to help you monitor activity on your card.1
  • Set transaction limits and restrictions. Control how your cards are used by adding spending limits, merchant categories and transaction types.

Click below on your mobile device to download the TruWest Card Manager app today.

FAQs

Frequently Asked Questions
  • How do I access TruWest Card Manager?
    Answer:

    Simply visit the App Store or Google Play Store, and download the app. Once it is installed on your device, open the app to begin registering your profile.

  • How do I add a card to Card Manager?
    Answer:

    While on the Cards screen, tap the + symbol in the upper right corner. Fill in your card details and tap Add Card.

  • How do I turn a card on/off?
    Answer:

    To suspend or reactivate your card2, navigate to the Card Controls page and toggle the switch next to Suspend Card. You will be prompted to confirm your selection.

1This feature is available on the TruWest Card Manager app for iPhone and Android devices. Data connection required. Message and data rates and wireless carrier fees may apply. Must be a TruWest member with a minimum $5 opening deposit and continuing balance. Terms, conditions and restrictions apply. Subject to change without notice.
2When you place a lock on your debit or ATM card via Card Manager, it will prevent most types of card transactions from being processed until you take action to unlock your card. Any virtual cards linked to the locked card will also be locked. However, the lock will not stop card transactions presented as a new recurring or a previously scheduled recurring transaction by the merchant, transactions using other cards linked to your deposit account, or the posting of refunds or credit adjustments to your account. Additionally, transactions that occurred prior to locking the card will not be affected. Locking your card is not a replacement for reporting your card lost or stolen.


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