Video Chat

If you can’t make it in person, try Video Banking. Speak face-to-face with a TruWest representative from wherever you are. Learn More.

Ask Trudi®

For quick, reliable answers to all your banking needs, ask Trudi®! Helping members is her superpower, and she can’t wait to amaze. Click on the bottom right of this screen to start a chat.

Secure Communications

Log in to your account to email or chat with us in a secure environment. Download our mobile app to securely email us or chat wherever you are—right on your mobile device!

Schedule an Appointment

Using our Make an Appointment tool, you can select a specific time and location to meet with our expert staff.

By Phone

1 (855) 878-9378
Monday-Friday: 7 a.m. – 8 p.m.
Saturday: 9 a.m. – 1 p.m.

Message Us

Use this form to contact us by email. Please do not provide sensitive data through this form. This form is for general inquiries only.

Mailing Address

Need to send us a letter, check or document? See our addresses below to make sure your mail gets to the right place! Please be aware that mailing to the incorrect address may cause a delay in processing. Contact TruWest Credit Union today.

Lost or Stolen Card

If you believe your Visa credit card, debit card, or PIN has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call 1 (844) 491-2995(Available 24/7).

Write to Us



TruWest Credit Union
P.O. Box 78637
Phoenix, AZ 85062-8637


TruWest Credit Union
PO Box 3489
Scottsdale, AZ 85271


TruWest Credit Union
P.O. Box 78637
Phoenix, AZ 85062-8637

(if mailed to the incorrect address, there may be a delay in processing)

Online and Mobile Banking Maintenance

Online Banking will be unavailable on Tuesday, April 23 from 8:00 AM (AZ/MST) through Tuesday, April 23 at 9:30 AM (AZ/MST), as we perform routine maintenance.