Why TruWest

Safe, secure and convenient

Just like a Financial Service Center visit, wherever you are

With our new Video Banking feature, you can speak face-to-face with a TruWest representative from anywhere. Apply for loans, open new accounts, get help with online banking, and more, right from your computer or mobile device. It’s just like a conference call, and just as safe and secure.

Video Banking Hours (PST): Mon – Fri: 9:00 a.m. – 4:30 p.m. MST/PDT

How to access video banking

Launch a Video Banking session from your desktop, laptop, phone, or tablet. Click the Video Banking link below.

*To use the Video Banking software, you must accept both video and audio capabilities on your device. Note that the software is not available for use on Internet Explorer – you will need to use Google Chrome, Firefox, Safari to access.

Video Banking can be used to:

  • Become a new member
  • Open a new Checking or Savings account
  • Apply for a Consumer Loan
  • Open an Investment Certificate (CD)
  • Online and Mobile Banking Assistance
  • Debit & Credit Card Maintenance
  • Add or Remove Joint Owners
  • Account Maintenance
  • Ask other General Questions