If you’ve been impacted by hardship events affecting your ability to pay your loan, TruWest® Credit Union is here to assist you.

In order to see what type of assistance you qualify for1, please download and complete all of the following forms and submit them to your Loan Assistance Advisor:

If you have questions during this process, please contact us immediately at (602) 629-1920 or (833) 932-1853 (M-F 8:00 AM – 5:00 PM MST). We are here to help.


1This is not a commitment of an approved modification or assistance, and all modifications or assistance offerings are subject to approval. We may gather information about you including, but not limited to, credit bureau information, information for verification of employment and income. We may also verify your hardship, identity, income, assets, and debt and it must meet eligibility requirements as established by TruWest Credit Union. A modification could increase your debt, reduce equity, and extend the term which would be secured debts against the subject property or collateral. The relative benefits you receive from a modification will vary depending on your individual circumstances. You should consider that a modification may increase the total number of monthly payments and the total amount paid over the term of the loan. Speak to a tax professional for examples and details on tax ramifications, if any.


As a reminder, our branches will be closed on Monday, June 19th in observance of Juneteenth. We will be open our normal hours on Tuesday, June 20th.