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Video Chat
If you can’t make it in person, try Video Banking. Speak face-to-face with a TruWest representative from wherever you are. Learn More.
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Secure Communications
Log in to your account to email or chat with us in a secure environment. Download our mobile app to securely email us or chat wherever you are—right on your mobile device!
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Use this form to contact us by email. Please do not provide sensitive data through this form. This form is for general inquiries only.
Mailing Address
Need to send us a letter, check or document? See our addresses below to make sure your mail gets to the right place! Please be aware that mailing to the incorrect address may cause a delay in processing. Contact TruWest Credit Union today.
Lost or Stolen Card
If you believe your Visa credit card, debit card, or PIN has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call 1 (844) 491-2995(Available 24/7).
User Account Deletion
Delete online and mobile banking access.
Write to Us
DEPOSITS AND PAYMENTS
TruWest Credit Union
P.O. Box 78637
Phoenix, AZ 85062-8637
CORRESPONDENCE
TruWest Credit Union
PO Box 3489
Scottsdale, AZ 85271
LOAN PAYOFFS
TruWest Credit Union
P.O. Box 78637
Phoenix, AZ 85062-8637
(if mailed to the incorrect address, there may be a delay in processing)