Delete Your Online and Mobile Banking Access

Important note: deleting your account using this form will NOT reset your password. If you need help with a password or cannot access your account, please use the Login Assistance page instead.

TruWest Credit Union values your privacy. If you wish to delete your online banking account (the account you use to log in to our online banking system and our mobile app), please complete the form below.

Your information will be reviewed and a TruWest team member will contact you for further verification within 3 business days.

Please note that when your account is deleted after you submit this form:

  • You will no longer be able to log in to online banking or the TruWest mobile app.
  • You will not be able to see electronic copies of past account statements. If you have opted in to receiving electronic statements and/or tax documents, your preferences will be changed to receiving paper statements and paper tax documents.
  • Any activity you previously set up within online banking or our mobile app will be disabled and/or deleted. This includes real-time account alerts, Bill Pay payments and payee info, External Transfers to other people or accounts, Cross Member Transfers, and scheduled or recurring transfers, as well as any history for any of these services. When we contact you for verification, we will review specific impacts to you based on the features you use.
  • Your TruWest financial accounts and loans will remain open and unaffected. This form is only used for deleting your online banking account.



Leaving Our Site

You are leaving the TruWest website. TruWest provides links to external sites for the convenience of its members. By clicking "Continue" you will be directed to an external website owned and operated by a third party. These external websites are not controlled by TruWest and TruWest makes no representation or warranty, express or implied, to the user concerning the information, content, presentation, accuracy or opinion of these sites or the quality, safety, or suitability of any software found on these sites. The privacy policies of TruWest do not apply to external sites and users should consult the privacy policies on these sites for further information. Thank you for visiting the TruWest website.