Internet Banking – EFT Disclosure
Online Banking from TruWest Credit Union
The following Service Terms apply to the Online services provided by TruWest Credit Union (TruWest, Us, We, Our). Your use of the Online services is also subject to the Electronic Fund Transfers Agreement and Disclosure that you have previously received and agree to.
Technical Support Service Information
Technical Support Services for Online Banking are available at (480) 441-5900 or toll free outside Metropolitan Phoenix, Arizona at 855-TRUWEST (878-9378) Monday through Friday, 8:00 a.m. to 5:00 p.m. MST. Calls made outside of the hours listed above are answered by a voicemail system.
Mail may also be addressed to:
TruWest Credit Union
P.O. Box 3489
Scottsdale, AZ. 85271
Attn: Digital Banking
Services
TruWest provides online service access from the comfort and convenience of your home via your computer (PC) and the Internet. Use Online services to obtain information about TruWest and perform financial transactions.
Transfers initiated after 6:00 pm MST or on a day that is not a business day, will be posted the following business day. Business days are Monday through Friday and exclude weekends and holidays.
Statements
All transactions made via Online Banking will be listed on the monthly account statements we send to you.
Care of Your Member Number/User Name and Password
You agree that you will neither give nor make available your Member Number/User Name and Password to any other person. If you believe that your Password has been lost or stolen, or that someone has made transactions using your Password without your permission, notify us IMMEDIATELY by phone any time during normal Customer Service hours or send an electronic message through Online Banking.
General Online Service Terms and Conditions
- You agree to be bound by and comply with applicable state and federal laws and regulations.
- We reserve the right to terminate or suspend your use of Online Banking, in whole or in part, at any time and for any reason without prior notice.
- You may cancel your Online Banking or Mobile App services by providing notice to Us. You will be responsible for all transactions you requested or initiated prior to termination, and for all other applicable charges, fees, or taxes incurred. All outstanding transactions must be canceled prior to your termination. We will not be liable for transactions that are not canceled or that occur as a result of your actions related to service termination.
- We reserve the right to amend these Terms and Conditions. We will send notice to you of any amendment to the Online services as required by law. Your continued use of Online Services or Mobile App constitutes acceptance of such amendments.
- These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Arizona.
- When you enroll in Online Banking or Mobile App, access credentials will be established for you as an individual user. You understand and agree that, at the time of registration, you will select a password that is unique to you and conforms to our requirements. You are responsible for maintaining the confidentiality of your password and access credentials. If you give it to someone else, they may use it until you have informed us that the use is unauthorized and we have had an opportunity to disable access. By using your credentials, or permitting another person to use them, you acknowledge that you have received a copy of, and agree to be bound by these Terms and Conditions and of the most recent Membership and Account Agreement and the Electronic Fund Transfers Disclosures.
- All Terms and Conditions applicable to the Credit Union accounts you are authorized to access through Online Banking or Mobile App —including savings, checking, money market, and other accounts—remain in effect. If any account accessible through Online Banking or Mobile App requires multiple signatures for withdrawals, all authorized signers agree that the multiple-signature requirement is waived for transactions initiated through Online Banking or Mobile App, and that any authorized signer may complete such transactions electronically.
- To protect system integrity and performance, we may establish limits on session duration or access frequency. These limits may be modified from time to time.
- We may implement security controls, including account lockout features that restrict access after multiple unsuccessful authentication attempts.
- We are not responsible for any damages or losses arising in any way out of the installation, use, or maintenance of your equipment or software.
Bill Pay
ELECTRONIC BILL PAYMENT AUTHORIZATION
I AUTHORIZE TruWest Credit Union (TruWest, Us, We, Our) to post payment(s) transactions generated from the Bill Pay Service to the checking designated within Bill Pay. I represent that I am in full control of my account. If at any time I decide to discontinue service, I will provide written notification to TruWest. My use of Bill Pay is subject to the Electronic Fund Transfer Agreement and Disclosure that I have previously received and agree to. I also understand and agree to the following terms:
If approved, you may pay your bills electronically, and have your recurring bills paid automatically. We will process bill payment transfer requests only to those creditors TruWest has designated in the User Instructions and such creditors as you authorize and for whom TruWest has the proper vendor code number. We will not process any bill payment transfer if the required transaction information is incomplete. Bill payments can only be scheduled for processing on business days. Business days are Monday through Friday and exclude weekends and holidays.
The Bill Pay services may be cancelled without notice if my account has been inactive for 90 days. Further, We reserve the right to terminate or suspend your use of Bill Pay, in whole or in part, at any time and for any reason without prior notice.
TruWest will withdraw the designated funds from your checking account for bill payment transfer by the designated cut-off time on the date you schedule for payment. We will process your bill payment transfer within a designated number of days before the date you are scheduled for payment. You must allow sufficient time for vendors to process your payment after they receive a transfer from us. Please leave as much time as though you were sending your payment by mail. We cannot guarantee the time that any payment will be credited to your account by the vendor. TruWest is not liable for any service fees or late charges levied against you.
I am responsible for any fees, loss or penalty that I may incur due to the lack of sufficient funds (NSF) or other conditions that may prevent the withdrawal of funds from my account. Payments of $500.00 or less (individually and cumulative) issued as checks will be presented to my account up to three times before a stop payment is placed and, for payments exceeding $500.00 (individually and cumulative) the Bill Pay service will contact TruWest to verify funds. If funds are unavailable, a stop payment is placed on the payment. Electronic payments will be presented for payment up to three times and an NSF fee may apply to each failed presentment. I also understand that a block is automatically (systematically) placed on my account if a debit transaction is returned and no additional bill payments will be processed until the account is properly funded.
A stop payment fee* will be charged to your account for any Stop Payments that you request be placed on checks submitted through Bill Payment. This fee is deducted from your checking account the month after the stop payment is placed.
*For the most current fees please refer to the TruWest Account Rates and Terms or Business Account Fee Schedule
There is no limit on the number of bill payments per day. There is a daily payee maximum limit of $9,999 and a daily limit maximum of $19,999. However, you may not use Bill Payment services to (a) pay taxes or make other payments to governmental agencies, (b) pay court-directed alimony or support or (c) make payments to payees outside of the United States or U.S. territory.
Additional information and limitations, including cut-off times and vendor information are set forth within the Credit Union Service Agreement for Online Banking Services and related user instructions, the most recent Membership and Account Agreement and the Electronic Fund Transfers Disclosures. These materials will be available to you online at the time you request services or have already been provided.
The Credit Union reserves the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. We may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction, and there may be limits on the duration of each access. You are responsible for any fees that may incur due to the lack of sufficient funds (NSF) or other conditions that may prevent the withdrawal of funds from your account.
ONLINE SKIP PAY
At our discretion, we may offer you the opportunity to not make a minimum loan payment (Skip Payment) no more than one time per a rolling calendar year (12 months) on each qualifying loan. A processing fee will be assessed to the account selected during the Skip Pay request transaction (refer to Rate & Fee Schedule for applicable fee). Processing fees may vary per qualifying loan and do not reduce the outstanding loan balance. The processing fee for each loan skipped must be available at the time the request is submitted.
The selected qualifying loan must be current in payments; may not be 10 or more days past due; and must not have any unpaid fees. For regular loans or credit cards, the first skip pay is available six (6) months after the month of origination. For Go 90 loans, the first skip pay is available nine (9) months after the month of origination. Qualifying loans included in a bankruptcy are ineligible unless the debt has been reaffirmed.
Program eligibility excludes the following loans: Business Loans, Certificate Secured Loans, Personal Lines of Credit (PCL), First Mortgages, Closed-end Equity Loans, Share Secured Loans, Secured Credit Cards, Home Equity Lines of Credit, Student Loans, and loans in default (as defined by TruWest Credit Union).
During any Skip Pay period, interest will continue to accrue on the outstanding loan balance and the term of the loan will be extended each time a Skip Pay is processed.
All Skip Pay requests must be received no later than ten (10) days after the due date. Requests received on or after the 11th day from the due date, will be declined and the loan payment will be due as scheduled. Additional payments can be made at any time, however, extra payments will not change the due date of the next scheduled loan payment. All terms and conditions of your loan agreement remain in force, except as noted herein.
For loans that have the Guaranteed Asset Protection (GAP) coverage it is your responsibility to review your contract to ensure Lender Approved Skip Payments are covered under your GAP policy.
If you have any form of voluntary insurance or force placed Collateral Protection Insurance (CPI) with a loan selected to skip a payment, your loan will be assessed the applicable premium amount as disclosed in your existing loan agreement.
If you have recurring automatic payments setup for the elected qualifying loan, you are responsible for cancelling or pausing the payment for the month(s) skipped.
You understand the general loan/membership requirements, and the modifications to the original loan agreement as stated above and consent to same. Other conditions and restrictions may apply. TruWest Credit Union reserves the right to deny this offer for any reason, at any time. TruWest Credit Union may cancel, restrict, amend or modify this option or program at any time without notice.