TruRewards Upgrade FAQs

Frequently Asked Questions
  • When will the TruRewards upgrade take effect?
    Answer:

    On July 24th, 2023, TruWest will fully transition to the new and improved version of TruRewards. Please note between July 14 – July 23, you will not be able redeem your points temporarily.

  • Do I need to do anything?
    Answer:

    Yes. When logging into the new program for the first time, you will be prompted to register your TruRewards with a new username and password.

     

    NOTE:

    When setting up your new username: “Last 6 digits of Account Number” field is referring to the last 6 digits of your TruWest Visa® credit card number.

  • Will my existing TruRewards points rollover?
    Answer:

    Yes. Your existing TruRewards points will roll over into the updated program. Please note, between July 14- July 23, your will not be able to redeem your points temporarily.

  • How do I access my TruRewards point balance information?
    Answer:

    You can access your TruRewards account three different ways:

     

    1) Access your TruRewards information in the “Additional Links” section in Online Banking as you do today.

     

    2) Access your TruRewards information from the TruWest Mobile App.

     

    3) Visit truwest.org/trurewards and click on the “Access My Points” button.

  • Are there new reward options with the upgrade?
    Answer:

    Yes. Here are the current and new redemption options that will be available with the updated program:

     

    Current:

    • Cash Back1
    • Gift Cards/eGift Cards
    • Travel – Including airfare, hotel, rental cars, and packages
    • Gift Points – Transfer points between memberships

     

     

    New:

    • Pay With Points – Use earned points to erase past purchases
    • Check Out With Points – Redeem points real time for discounts at selected retailers
    • Charity – Use points toward Phoenix Children’s Hospital, American Lung Association, and Dell Children’s Hospital
  • Can I still earn extra points with the upgrade?
    Answer:

    Yes! With the new program comes Card-Linked offers, which will allow you to earn additional points at participating merchants.

  • I don’t see my question here, who can I contact?
    Answer:

    Give us a call at 1 (888) 290-1671.

1Subject to program terms and conditions. Visit truwest.org/visaterms for further information.


Online and Mobile Banking Maintenance

Online Banking will be unavailable on Tuesday, April 23 from 8:00 AM (AZ/MST) through Tuesday, April 23 at 9:30 AM (AZ/MST), as we perform routine maintenance.