Phone Banking

Check balances, make payments and access other services from your phone

Phone Banking

Experience the TruDifference

Take advantage of our telephone banking feature to check account balances, make payments on your loan and access other helpful member services.

Getting Started is Easy

  1. Call 1 (800) 521-1272.
  2. Enter your member number.
  3. Enter your Personal Identification Number or PIN. To create or reset your PIN, say “I don’t have one” or press the * key.

Helpful Hints

  • To locate your member number, log into your online banking account or mobile app, select Share Savings Account and click/tap Account/Show Details. The 7-digit ACH number is your member number.
  • To return to the main menu, say “Main Menu” or press 9.

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You are leaving the TruWest website. TruWest provides links to external sites for the convenience of its members. By clicking "Continue" you will be directed to an external website owned and operated by a third party. These external websites are not controlled by TruWest and TruWest makes no representation or warranty, express or implied, to the user concerning the information, content, presentation, accuracy or opinion of these sites or the quality, safety, or suitability of any software found on these sites. The privacy policies of TruWest do not apply to external sites and users should consult the privacy policies on these sites for further information. Thank you for visiting the TruWest website.