Skip navigation

Telephone Banking

Check balances, make payments and access other services from your phone

Phone Banking

Experience the TruDifference

Take advantage of our telephone banking feature to check account balances, make payments on your loan and access other helpful member services. For a printable copy, click here.

Getting Started is Easy

  1. Call 1 (800) 521-1272.
  2. Enter your member number.
  3. Enter your access code. For new members, the access code is the last four digits of your SSN. To reset your access code, call 1 (855) 878-9378.

Helpful Hints

  • If you are not calling from the phone number we have listed on your account, you will be asked identifying security questions.
  • Dollar amounts should be entered without the decimal. Example: Enter “2000” for $20.00.
  • To return to the previous menu, press the star * key.
  • To return to the main menu, press 0.
  • If accessing a checking or savings account through phone banking, have the account number handy (available on your monthly statement or in online banking).

Menu Guide

ACCOUNT/LOAN INFORMATION MENU SELECTION
Check savings account balance  1     1     1
Check checking account balance  1     1     2
Check other account balance  1     1     3
Review last checks paid (multiple)  1     3     1
Review specific checks paid   1     3     2
Check loan balance & payments  1     4     2
Review dividends paid on an account  1     2     3
Review loan interest paid  1     3     3
TRANSFERS MENU SELECTION
Transfer from savings to checking  2     2     1
Transfer from checking to savings  2     2     2
Transfer from loan to checking1  2     2     3
Transfer from loan to savings1  2     2     4
Transfer from other account  2     2     5
Transfer from loan to other account1  2     2     6
Transfer from other member account2  2     3     1
Transfer to other member account2  2     3     2
LOAN PAYMENTS MENU SELECTION
Pay loan from savings  2     1     1
Pay loan from checking  2     1     2
Pay loan from specified account  2     1     3
OTHER MENU SELECTION
Request a check withdrawal  2     4
Request stop payment  3     3
Access a different membership  3     1
Change access code  3     2

1Personal Credit Line (PCL) and Arizona Home Equity Lines of Credit (HELOCs) only. Minimum advance is $50 for PCL and $200 for Arizona HELOC.
2Prior authorization required.


Leaving Our Site

You are leaving the TruWest website. TruWest provides links to external sites for the convenience of its members. By clicking "Continue" you will be directed to an external website owned and operated by a third party. These external websites are not controlled by TruWest and TruWest makes no representation or warranty, express or implied, to the user concerning the information, content, presentation, accuracy or opinion of these sites or the quality, safety, or suitability of any software found on these sites. The privacy policies of TruWest do not apply to external sites and users should consult the privacy policies on these sites for further information. Thank you for visiting the TruWest website.

AVOID COVID-19 SCAMS

If you are sent any check for deposit, make sure it’s real. Never deposit a check for someone you don’t know.

Learn More