Take advantage of our telephone banking feature to check account balances, make payments on your loan and access other helpful member services. For a printable copy, click here.
Getting Started is Easy
- Call 1 (800) 521-1272.
- Enter your member number.
- Enter your access code. For new members, the access code is the last four digits of your SSN. To reset your access code, call 1 (855) 878-9378.
- If you are not calling from the phone number we have listed on your account, you will be asked identifying security questions.
- Dollar amounts should be entered without the decimal. Example: Enter “2000” for $20.00.
- To return to the previous menu, press the star * key.
- To return to the main menu, press 0.
- If accessing a checking or savings account through phone banking, have the account number handy (available on your monthly statement or in online banking).
|ACCOUNT/LOAN INFORMATION||MENU SELECTION|
|Check savings account balance||1 1 1|
|Check checking account balance||1 1 2|
|Check other account balance||1 1 3|
|Review last checks paid (multiple)||1 3 1|
|Review specific checks paid||1 3 2|
|Check loan balance & payments||1 4 2|
|Review dividends paid on an account||1 2 3|
|Review loan interest paid||1 3 3|
|Transfer from savings to checking||2 2 1|
|Transfer from checking to savings||2 2 2|
|Transfer from loan to checking1||2 2 3|
|Transfer from loan to savings1||2 2 4|
|Transfer from other account||2 2 5|
|Transfer from loan to other account1||2 2 6|
|Transfer from other member account2||2 3 1|
|Transfer to other member account2||2 3 2|
|LOAN PAYMENTS||MENU SELECTION|
|Pay loan from savings||2 1 1|
|Pay loan from checking||2 1 2|
|Pay loan from specified account||2 1 3|
|Request a check withdrawal||2 4|
|Request stop payment||3 3|
|Access a different membership||3 1|
|Change access code||3 2|
1Personal Credit Line (PCL) and Arizona Home Equity Lines of Credit (HELOCs) only. Minimum advance is $50 for PCL and $200 for Arizona HELOC.
2Prior authorization required.