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Phone Banking

Experience the TruDifference

Take advantage of our telephone banking feature to check account balances, make payments on your loan and access other helpful member services. For a printable copy, click here.

Getting Started is Easy

  1. Call 1 (800) 521-1272.
  2. Enter your member number.
  3. Enter your access code. For new members, the access code is the last four digits of your SSN. To reset your access code, call 1 (855) 878-9378.

Helpful Hints

  • If you are not calling from the phone number we have listed on your account, you will be asked identifying security questions.
  • Dollar amounts should be entered without the decimal. Example: Enter “2000” for $20.00.
  • To return to the previous menu, press the star * key.
  • To return to the main menu, press 0.
  • If accessing a checking or savings account through phone banking, have the account number handy (available on your monthly statement or in online banking).

Menu Guide

ACCOUNT/LOAN INFORMATION MENU SELECTION
Check savings account balance  1     1     1
Check checking account balance  1     1     2
Check other account balance  1     1     3
Review last checks paid (multiple)  1     3     1
Review specific checks paid   1     3     2
Check loan balance & payments  1     4     2
Review dividends paid on an account  1     2     3
Review loan interest paid  1     3     3
TRANSFERS MENU SELECTION
Transfer from savings to checking  2     2     1
Transfer from checking to savings  2     2     2
Transfer from loan to checking1  2     2     3
Transfer from loan to savings1  2     2     4
Transfer from other account  2     2     5
Transfer from loan to other account1  2     2     6
Transfer from other member account2  2     3     1
Transfer to other member account2  2     3     2
LOAN PAYMENTS MENU SELECTION
Pay loan from savings  2     1     1
Pay loan from checking  2     1     2
Pay loan from specified account  2     1     3
OTHER MENU SELECTION
Request a check withdrawal  2     4
Request stop payment  3     3
Access a different membership  3     1
Change access code  3     2

1Personal Credit Line (PCL) and Arizona Home Equity Lines of Credit (HELOCs) only. Minimum advance is $50 for PCL and $200 for Arizona HELOC.
2Prior authorization required.


Thanksgiving Closure

As a reminder, our branches will be closed on Thursday, November 26 in observance of Thanksgiving Day. We will be open our normal business hours on Friday, November 27, as well as Saturday, November 28.