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Phone Banking

Experience the TruDifference

Take advantage of our telephone banking feature to check account balances, make payments on your loan and access other helpful member services. For a printable copy, click here.

Getting Started is Easy

  1. Call 1 (800) 521-1272.
  2. Enter your member number.
  3. Enter your access code. For new members, the access code is the last four digits of your SSN. To reset your access code, call 1 (855) 878-9378.

Helpful Hints

  • If you are not calling from the phone number we have listed on your account, you will be asked identifying security questions.
  • Dollar amounts should be entered without the decimal. Example: Enter “2000” for $20.00.
  • To return to the previous menu, press the star * key.
  • To return to the main menu, press 0.
  • If accessing a checking or savings account through phone banking, have the account number handy (available on your monthly statement or in online banking).

Menu Guide

ACCOUNT/LOAN INFORMATION MENU SELECTION
Check savings account balance  1     1     1
Check checking account balance  1     1     2
Check other account balance  1     1     3
Review last checks paid (multiple)  1     3     1
Review specific checks paid   1     3     2
Check loan balance & payments  1     4     2
Review dividends paid on an account  1     2     3
Review loan interest paid  1     3     3
TRANSFERS MENU SELECTION
Transfer from savings to checking  2     2     1
Transfer from checking to savings  2     2     2
Transfer from loan to checking1  2     2     3
Transfer from loan to savings1  2     2     4
Transfer from other account  2     2     5
Transfer from loan to other account1  2     2     6
Transfer from other member account2  2     3     1
Transfer to other member account2  2     3     2
LOAN PAYMENTS MENU SELECTION
Pay loan from savings  2     1     1
Pay loan from checking  2     1     2
Pay loan from specified account  2     1     3
OTHER MENU SELECTION
Request a check withdrawal  2     4
Request stop payment  3     3
Access a different membership  3     1
Change access code  3     2

1Personal Credit Line (PCL) and Arizona Home Equity Lines of Credit (HELOCs) only. Minimum advance is $50 for PCL and $200 for Arizona HELOC.
2Prior authorization required.


Assistance related to coronavirus

For those affected by coronavirus (COVID-19), we have assistance options available.

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