Skip navigation

News

Changes to Branch Services

Effective June 30, 2020, all branch services will be limited to ATM, drive-thru and lobby visits by appointment only.

For updated branch hours visit our locations page.

Recently issued guidelines on social distancing call on businesses like TruWest to seek ways to minimize crowds and limit social contact, wherever possible. For the health and safety of our members, employees and their families, we have taken action to temporarily adjust our operations.

YOUR GUIDE TO BANKING DURING COVID-19

DRIVE-THRU & ATM ACCESS

ARIZONA

Drive-thru service and ATM access remain available at these locations:

  • 52nd Street – 5136 E Roosevelt St, Phoenix
  • Dobson and Elliot – 1990 W Elliot Rd, Chandler
  • Dobson and Main – 1982 W Main St, Ste 104, Mesa
  • Priest and Warner – 1345 W Warner Rd, Tempe
  • Gilbert – 64 E Pecos Rd, Gilbert
  • Superstition Springs – 6550 E Superstition Springs Blvd, Mesa
  • McCormick – 7333 N Via Paseo Del Sur, Scottsdale
  • (ATM ONLY) Thunderbird – 3431 W Thunderbird Rd, Ste 15, Phoenix

TEXAS

Drive-thru service and ATM access remain available at these locations:

  • Howard Lane – 13609 N IH-35, Bldg 4, Austin
  • Legend Oaks – 6001 W William Cannon Dr, Ste 100, Austin
  • (ATM ONLY) Slaughter Lane – 1824 W Slaughter Ln, Bldg F, Ste 120, Austin
  • (ATM ONLY) Round Rock – 737 Louis Henna Blvd, Ste 300, Round Rock

Access your accounts

TruWest offers a variety of ways to access your accounts and manage your money from the comfort of your home or workplace, 24 hours a day:

Need to visit a branch?

The only services requiring branch lobby visits at this time are for notary, signature guarantee, safe deposit box access, or large cash withdrawals. Any other services are available at drive-thru or by phone. To help reduce the risk to our members and staff, it is required to schedule an appointment prior to visiting one of our branch lobbies.

Please remember to observe the following precautions:

  • Schedule an appointment below, and a team member will contact you within one business day to review the appointment request
  • Wear a mask at all times when inside the lobby
  • Abide by the 6-foot social distancing requirement

SCHEDULE AN APPOINTMENT

What we are doing to keep you safe

We have implemented the following safety measures at our branch locations:

  • Face masks for our staff
  • Wellness shields at teller windows and certain desks
  • Physical distancing markers on floor
  • Sanitizing between visitors

We will continue to monitor public health guidance and look forward to re-establishing regular branch lobby services as the need for social distancing diminishes. For the latest information about the coronavirus (COVID-19), visit the Centers for Disease Control at cdc.gov.

Thank you for your understanding and patience.

TruWest Credit Union

Leaving Our Site

You are leaving the TruWest website. TruWest provides links to external sites for the convenience of its members. By clicking "Continue" you will be directed to an external website owned and operated by a third party. These external websites are not controlled by TruWest and TruWest makes no representation or warranty, express or implied, to the user concerning the information, content, presentation, accuracy or opinion of these sites or the quality, safety, or suitability of any software found on these sites. The privacy policies of TruWest do not apply to external sites and users should consult the privacy policies on these sites for further information. Thank you for visiting the TruWest website.

COVID Updates

For the latest information on impacted branch services, accessing your account, loan assistance and more, please visit visit our COVID-19 updates page.