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Changes to Branch Services

Recently issued guidelines on social distancing call on businesses like TruWest to seek ways to minimize crowds and limit social contact, wherever possible. For the health and safety of our members, employees and their families, we are taking further action to temporarily adjust our operations.

Your Guide to Banking During COVID-19

Effective March 18, and until further notice, all branch services will be limited to drive-thru, ATM and by appointment only.

Drive-Thru & ATM Access

ARIZONA

Drive-thru service and ATM access remain available at these locations for deposits (cash and check) and cash withdrawals.

  • 52nd Street – 5136 E Roosevelt St, Phoenix
  • Dobson and Elliot – 1990 W Elliot Rd, Chandler
  • Dobson and Main – 1982 W Main St, Ste 104, Mesa
  • Priest and Warner – 1345 W Warner Rd, Tempe
  • Gilbert – 64 E Pecos Rd, Gilbert
  • Superstition Springs – 6550 E Superstition Springs Blvd, Mesa
  • McCormick – 7333 N Via Paseo Del Sur, Scottsdale
  • (ATM ONLY) Thunderbird – 3431 W Thunderbird Rd, Ste 15, Phoenix

TEXAS

Drive-thru service and ATM access remain available at these locations for deposits (cash and check) and cash withdrawals.

  • Howard Lane – 13609 N IH-35, Bldg 4, Austin
  • Legend Oaks – 6001 W William Cannon Dr, Ste 100, Austin
  • (ATM ONLY) Slaughter Lane – 1824 W Slaughter Ln, Bldg F, Ste 120, Austin
  • (ATM ONLY) Round Rock – 737 Louis Henna Blvd, Ste 300, Round Rock

Please visit our locations page for updated hours and notices.

Branch Lobby Appointments

We ask that you visit a branch only if you absolutely must. If you do need to meet with someone at a branch (e.g. access your safe deposit box), please contact us at 1 (855) 878-9378 to speak with one of our representatives.  Or visit our website to request an appointment, and a team member will contact you within one business day to review the appointment request.

Other Services

TruWest offers a variety of ways to access your accounts and manage your money from the comfort of your home or workplace, 24 hours a day:

We will continue to monitor public health guidance and look forward to re-establishing branch lobby services as the need for social distancing diminishes. For the latest information about the coronavirus (COVID-19), visit the Centers for Disease Control at cdc.gov.

Thank you for your understanding and patience.

TruWest Credit Union

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AVOID COVID-19 SCAMS

If you are sent any check for deposit, make sure it’s real. Never deposit a check for someone you don’t know.

Learn More