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Changes to Branch Services

Recently issued guidelines on social distancing call on businesses like TruWest to seek ways to minimize crowds and limit social contact, wherever possible. For the health and safety of our members, employees and their families, we have taken action to temporarily adjust our operations.

Effective October 5, 2020, all Arizona and Texas branch lobbies are open. Appointments are recommended for services other than teller transactions.

For updated branch hours visit our locations page.

PLAN YOUR VISIT

Appointments are recommended for services other than teller transactions. If you wish to meet with a Member Service Representative, please make an appointment below (a team member will contact you within one business day to review the appointment request).

SCHEDULE AN APPOINTMENT

Please remember to observe the following precautions when visiting a branch:

  • Wear a face covering (must cover nose and mouth) at all times when inside the lobby
  • A mask will be provided if you do not have one
  • Abide by the 6-foot social distancing requirement

What we are doing to keep you safe

We have implemented the following safety measures at our branch locations:

  • Face masks for our staff
  • Wellness shields at teller windows and certain desks
  • Physical distancing markers on floor
  • Sanitizing between visitors

DRIVE-THRU & ATM ACCESS

ARIZONA

Drive-thru service and ATM access remain available at these locations:

  • 52nd Street – 5136 E Roosevelt St, Phoenix
  • Dobson and Elliot – 1990 W Elliot Rd, Chandler
  • Dobson and Main – 1982 W Main St, Ste 104, Mesa
  • Priest and Warner – 1345 W Warner Rd, Tempe
  • Gilbert – 64 E Pecos Rd, Gilbert
  • Superstition Springs – 6550 E Superstition Springs Blvd, Mesa
  • McCormick – 7333 N Via Paseo Del Sur, Scottsdale
  • (No Drive-Thru) Thunderbird – 3431 W Thunderbird Rd, Ste 15, Phoenix

TEXAS

Drive-thru service and ATM access remain available at these locations:

  • Howard Lane – 13609 N IH-35, Bldg 4, Austin
  • Legend Oaks – 6001 W William Cannon Dr, Ste 100, Austin
  • (No Drive-Thru) Slaughter Lane – 1824 W Slaughter Ln, Bldg F, Ste 120, Austin
  • (No Drive-Thru) Round Rock – 737 Louis Henna Blvd, Ste 300, Round Rock

Access your accounts

TruWest offers a variety of ways to access your accounts and manage your money from the comfort of your home or workplace, 24 hours a day:

We will continue to monitor public health guidance and look forward to re-establishing regular branch lobby services as the need for social distancing diminishes. For the latest information about the coronavirus (COVID-19), visit the Centers for Disease Control at cdc.gov.

Thank you for your understanding and patience.

TruWest Credit Union

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Thanksgiving Closure

As a reminder, our branches will be closed on Thursday, November 26 in observance of Thanksgiving Day. We will be open our normal business hours on Friday, November 27, as well as Saturday, November 28.